At Comfy Sleep Mattress, we are dedicated to ensuring your satisfaction with our products. If you’re not entirely pleased with your purchase, we offer a straightforward refund policy to make the return process as easy as possible.

1. Eligibility for Refund:

You may be eligible for a refund if:

  • You purchased the product directly from Comfy Sleep Mattress.
  • Your request for a refund is made within 7 days from the date of delivery.
  • The product is in its original condition, including all packaging materials and accessories.

2. How to Request a Refund:

To initiate a refund request, please follow these steps:

a. Contact our Customer Support Team: Reach out to our customer support team at [customer support email/phone number] to inform them of your desire to return the product. Please provide your order number and a brief reason for the return.

b. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.

c. Packaging and Shipping: Ensure that the product is securely packaged with all original materials. You are responsible for the cost of return shipping unless the return is due to a product defect or error on our part.

3. Inspection and Processing:

Upon receiving the returned product, our team will inspect it to verify its condition. If the product meets the eligibility criteria, we will process your refund within 7 days. Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items:

Please note that certain items may not be eligible for a refund, such as customized or personalized products. Any shipping and handling fees paid at the time of purchase are also non-refundable.

5. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any associated shipping costs.

6. Changes to this Policy:

Comfy Sleep Mattress reserves the right to modify or update this refund policy as needed. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

We value your trust in Comfy Sleep Mattress and are committed to providing you with a hassle-free refund experience. If you have any questions or concerns about our refund policy, please contact our Customer Support Team at [ bahuventure@gmail.com/6002645844].